At dogpetcollar, we care about you and your furry friends. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
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You may return most new, unused, and unopened items within usually 4 or 5 of delivery for a full refund or exchange.
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To be eligible for a return, your item must:
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Be unused and in the same condition as you received it.
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Be in the original packaging with all tags, manuals, and accessories.
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Certain products such as perishable pet food, opened treats, grooming products, and custom-made items cannot be returned due to health and safety regulations.
2. Refunds
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Once we receive and inspect your returned item, we will notify you via email.
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If your return is approved, your refund will be processed within [3 business days], and a credit will automatically be applied to your original method of payment.
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Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, damaged product).
3. Exchanges
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We replace items only if they are defective or damaged.
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If you need to exchange an item for the same product, email us at info@dogpetcollar.shop with your order details.
4. Damaged or Incorrect Items
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If your order arrives damaged or you receive the wrong product, please contact us within 2 days of delivery.
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Provide photos of the damaged or incorrect item so we can process the replacement quickly.
5. How to Return an Item
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Email us at @dogpetcollar.shopwith your order number and reason for return.
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We will provide you with a Return Authorization and shipping instructions.
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Ship your item to the address provided. Please use a trackable shipping service for your safety.
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us: